1st Line Support Engineer

West London, London | Permanent

Ref: 287

This vacancy is now closed

IT Support Engineer - 1st Line (Onsite)
Leading Microsoft Gold Partner & Global Cloud Solutions Provider 
Up to 24k + Microsoft Accredited Training 

About the business:

Our client are a Microsoft Gold Partner who provide Enterprise services & solutions across the EUC stack, infrastructure and cloud. As a high growth managed service provider and they have fostered an enviable relationship with Microsoft.

With this growth set to continue, they are looking to further expand their Multi-client support team, supporting our clients customers at multiple London based sites. 

As a business they put employee development at the heart of everything they do, offering opportunities to attain Microsoft Certifications with clear career progression into 3rd line infrastructure and even consulting further down the line for the right people.


Level 1 Support Engineer, dealing with phone calls, emails and face-to-face user requests in an organisation of 150-160 people.
Physically setup, install and assign end user equipment. These include desktop and laptop computers, printers, scanners & mobile devices.
Inventory Management and Reporting.
Log and Troubleshoot issues that end-users face.

Experience and skills required:

Microsoft Office suite of applications (Office 2010, 2013, 2016) - Outlook, Word, Excel, Powerpoint.
Microsoft Exchange / Skype For Business (2013 and later).
Windows 7, Windows 10 Operating System functions
Browser and web application related issues
Good communication skills. Job nature involves lots of face-to-face interaction and liaising with various internal teams globally.
Good analytical and problem-solving skills. Able to follow instructions.
Good record keeping skills for case logging and report generation.
Ability to learn-on-the-job quickly.


Knowledge of Audio Visual/Video conference set ups.
Knowledge of VMWare Horizon for thin clients.
Knowledge of iOS.

This is a perfect opportunity for an individual looking to kickstart their career with one of the UK's leading Microsoft Cloud solutions provider!