Accommodation Manager (Student Accommodation)

Birmingham, West Midlands | Permanent

Ref: 380

Birmingham

Salary: Up to c.£30k (Dependent on Experience) + Bonus Potential + Benefits

The PBSA (Purpose Built Student Accommodation) sector is thriving and our client is currently looking for a sales and customer service focused on Accommodation Manager to oversee their impressive site in Birmingham.

If you have heard about the sector and are considering a move the good news is your don't have to already work in the sector, in fact, candidates with experience in hotels, hospitality, leisure, co-working and serviced apartment management will all be considered.

If you live in the Birmingham area or are looking to relocate and are looking for a sales, operations & people focused management role this could be the role for you! 

The role of an Accommodation Manager is varied. You will be responsible for the smooth running of the building and operations team, to oversee every aspect of the day to day management of the accommodation and associated services including: marketing, event coordination. building management, tenancy administration, customer relations and development of student experience and much, much more!

Listed below are an outline of duties, however, if you are amazing with customers in a face to face environment and/or currently working in any of the sectors above then we want to hear from you!

Role outline:

Oversee hospitality & customer service functions to include maintenance, presentation of communal areas, attendance at meetings and reporting relating to lettings, rent and site issues & H&S on site

To manage the student letting cycle to include some marketing activities, viewings, check in and out, inspections, tenancy agreements, rent & arrears management, student safe guarding & head office documentation.

General site/building management to include relationship building with local services and supporting partners including Universities. Ensuring best practice at all times, handling student complaints, scheduling and management of trades, wardens and support services plus supporting the site Manager regarding H&S, Data Protection & current Legislation.

To be considered for and be successful in this role you will need to be 100% customer service focused, self-motivated, well organised and great under pressure.

This is a great opportunity for someone who is looking to develop their career within an expanding company with big plans!