Customer Service Administrator

London | Permanent

Ref: 356

Salary - Up To c.£22,000 per annum (dependent on experience) + Benefits

Working Hours - Mon - Fri with weekend rota - 40 hours per week. Shifts between 8am and 6pm 

Our client are a leading student accommodation management organisation with impressive sites across the UK. Due to their continued growth they are currently seeking a Customer Services Advisor to work within their site close to Ealing.

This is a full time position (40 hours per week). You would work Monday to Friday with weekend shifts on a rota basis. 

You will assist the management team in providing excellent customer service to the students and be involved in day to day management of the site including tenancy administration, student experience and marketing/promotion of the site.

The role will be extremely varied and you will be responsible for:

  • Providing a front of house service to residents
  • Carrying out tenancy administration
  • Handling incoming inquiries via telephone and email
  • Carry out viewings within the site
  • Preparing tenancy agreements and move in files
  • Arranging maintenance repairs with Engineers
  • Assisting in student experience events

In order to be considered you will need:

  • Previous customer service experience
  • Excellent attention to detail
  • Strong Administration skills
  • Computer and IT Literate
  • Well-presented and a confident communicator
  • Friendly and approachable attitude