Desktop Onsite IT Support Engineer - Central London
***Microsoft Gold Partner***
32k package Including fully funded Microsoft Accredited Certifications
Who's the Client:
Our client are a rapidly growing Managed IT Services provider offering exceptional professional development opportunities, fully funded training, a modern and relaxed working environment, and a friendly, people focused culture.
With a reputation for delivering unprecedented service quality to a wide variety of household name clients, in both the private and public sectors, our client are increasingly disrupting the Managed IT Services (MSP) and IT Outsourcing (ITO) market. Enjoying strong, sustainable growth and guided by an accomplished and highly experienced leadership team, they are the perfect place to grow your career and make a real impact on a dynamic and continually evolving business.
In the past few years our client have more than quadrupled in size, dramatically increasing both their revenues and workforce, and have got no intention of letting up. With an impressive customer base, a strong pipeline of new business, and a proven track-record of growth, they are interested in hearing from, and finding, the best talent, to join our award-winning business and to be part of the continued success as they create new IT jobs in and around the UK.
Our client are seeking an Onsite IT Engineer to provide effective onsite technical support to their customers, for desktop/laptop/printer/application issues and installations as well as basic network/server troubleshooting and administration.
A key aspect of the role is to communicate effectively with the customer and manage technical queries in line with high standards and customer specific SLA’s. Applicants must be proficient in Office 365 applications support/administration and SharePoint permissions.
This role will be predominantly based at the customer site in Central London, and working hours will be Monday – Friday 9:00 – 17:00.
Main Duties and Responsibilities
Provide 1st and 2nd line onsite and remote technical support services to contract customers, in line with personal skill sets.
Resolve issues in a competent manner, whilst communicating professionally with the customer and members of the Service Desk, Infrastructure and Professional Services teams
To prioritise, progress and resolve technical queries and service requests assigned to the individual in accordance with standard and customer specific service level agreements
To be responsible for completing specific technical projects as designated by the Service Management Team e.g. projects, deployments, installs, moves, adds and changes
Make effective use of all personal and team time during any periods of inactivity.
Maintain personal qualifications and skill sets and ensure training is completed in line with business and personal needs.
Essential experience required:
Previous experience of working in an IT support role.
Be able to demonstrate IT related problem-solving skills.
Working knowledge of IT infrastructure support working across a range of up to date technologies including desktop/laptop/printer hardware, Office 365, Exchange, Windows 10, Active Directory, Apple OSX and iOS, deployment technologies SCCM/WSUS/MDT.
Must have experience/knowledge on patch management.
Key Skills Required:
Good awareness of the role of support services in front line delivery
Behaves in a professional manner at all times
Exhibits commercial awareness
Excellent face to face communication skills
Good telephone communication skills
Good written communication skills
Operates well un-supervised
Ability to supervise other less experienced team members
Assesses risks effectively and the implications of his/her actions/advice to client & customer
Prioritises tasks to achieve SLA’s
Takes ownership willingly
Able to remain calm under pressure
Manages customer’s expectations effectively
Can explain highly complex technical issues in “lay-man’s” terms
Proficient fault finder and problem solver
Flexible and adaptable to changing environments