VoIP Network Support Engineer - 2nd Line

Nottingham, Nottinghamshire | Permanent

Ref: 543

Office based, 9 - 5.30pm Monday to Friday, salaries up to £30,000 depending on experience. Exception opportunity with training and career progression for a great team within a rapidly growing cloud telephony solutions provider.

The Company

Our Client is at an exciting stage in their evolution. They are one of the fastest growing businesses in their space, specialising in Unified Communications and business voice, exclusively developing and delivering cloud based PBX solutions and billing. They have developed an incredible platform that gives partners the ability to provide any size of business with a class leasing cloud hosted VOIP telephone system that they can manage themselves.

With over 3000 customers worldwide, things have really taken off and they now require a VoIP NetworkSupport Engineering to learn the systems and deliver exceptional levels of technical support and customer service.  

The role

Working in Nottingham, you will join an established team of technical support engineers and support customers in the UK and further afield. It’s fast paced, there is a lot to learn and the role will enable you to progress upwards through the ranks, offering a long term role with progression. The position will involve the following:

  • Fault identification diagnosis and resolution

  • Network testing 

  • Fault escalation to Development and Technical Teams

  • Customer engagement, ensuring the customer understand the state of play

  • Customer training on new systems

  • System implementation and configuration 

The ideal candidate will be passionate and keen to learn with first class communication skills and a customer focused attitude.  We are looking for problem solvers with curious minds and people that don’t like to be beaten by technology. Some experience of some the following would be beneficial. 

  • Good understanding of Computer Networks, TCP/IP TCP/UDP, Basic routing, SIP, RTP Protocol. 

  • Experience with Linux and/or Windows-based systems. 

  • Experience in troubleshooting IP based connectivity issues 

  • Familiarity with tools for packet analysis, tracing etc)

  • SSH, VPN, ADSL understanding

  • Knowledge of Asterisk and experience with SIP protocol is a big advantage but not essential.


This role represents a long term opportunity, excellent training will be provided and the working environment, hours and holidays are first class. They are building a team for the future and are looking for like minded people who want to go to work with a smile on their face, loving what they do everyday. 

 Please apply to this advert and we’ll give you feedback within  24 hours. Interviews will take place in early February with start dates planned in March, or before. EMBS Digital is acting as a recruitment agency on this role.